Terms and Conditions – Private Hire Coach Services (UK)
Last Updated: 24.09.2025
These Terms and Conditions (“Terms”) govern the hire of coach transport services (“Services”)
provided by Continental Coaches Ltd, a company registered in England and Wales with company
number 16460551 and registered office at 14 Colosseum Drive, Houghton Regis, LU5 6QD (“the
Company”, “we”, “our”, “us”). By booking or using our Services, the customer (“you”, “your”) agrees
to these Terms.
- Service Provision
We provide private hire coach services under a valid PSV Operator’s Licence in compliance with
UK laws and regulations.
The Company will provide the agreed vehicle(s) with a qualified driver for the period of hire.
We reserve the right to substitute vehicles (of similar or greater capacity) when necessary. - Bookings and Payment
All bookings must be confirmed in writing (email or booking form).
A deposit of 25% of the total hire fee is payable to secure a booking.
The balance must be paid no later than 14 days before the date of hire, unless otherwise agreed.
Payments may be made by bank transfer.
Prices quoted are based on the details provided at the time of booking. Extra charges may apply for
waiting times, additional mileage, tolls, parking, or changes to the itinerary.
If delays or changes are made on the day of hire, the client will be required to pay the additional
charges on the same day, after the office advises of the price.
If the clients are not present at the scheduled departure time, the driver and vehicle will wait for a
maximum of 30 minutes. After this period, the driver and vehicle will leave, and no refund will be
due.
For certain types of hire (e.g. late-night events, school proms, festivals), the Company may require
a refundable cleaning/damage bond. This bond will be returned in full if the vehicle is left in a
reasonable condition. Deductions may be made for cleaning, damage, or extra costs incurred due
to misuse. - Cancellations and Refunds
Cancellations must be made in writing.
Refund policy:- More than 14 days before hire: Full refund (less deposit).
- 13 days before hire: 50% refund.
- Less than 48 hours: No refund.
If we are unable to fulfil the booking due to circumstances beyond our control (e.g., vehicle
breakdown, driver illness), we will offer a full refund or suitable alternative transport.
Where the booking is made by an organization (e.g., school, business, tour operator), cancellations
or no-shows by their clients, passengers, or group members will not entitle the hirer to a refund or
reduction in price, unless agreed in writing.
- Passenger Conduct
The hirer is responsible for the conduct of all passengers.
The driver is in full charge of the vehicle at all times; their instructions must be followed.
Smoking, vaping, illegal substances, and excessive alcohol consumption are strictly prohibited on
board.
No food or drink may be consumed on board without the Company’s prior written agreement.
Where permitted, the hirer remains responsible for ensuring the vehicle is left clean and free of
spillages or litter.
Damage caused to the vehicle by passengers will be charged to the hirer (deducted from the
cleaning/damage bond where applicable).
Seatbelts must be worn where fitted. The Company accepts no liability for injury arising from
non-compliance. - Safeguarding
We are committed to the safety and wellbeing of children, young people, and vulnerable adults who
use our Services.
All drivers engaged for school or contracted services are subject to appropriate safeguarding
checks in line with UK legislation (including enhanced DBS checks where required).
The hirer must ensure appropriate supervision of minors and vulnerable passengers. The Company
and its drivers are not responsible for acting in loco parentis.
The hirer must inform us at the time of booking if safeguarding arrangements (e.g., passenger
assistants, chaperones) are required. - Accessibility
We will make reasonable efforts to accommodate passengers with disabilities or mobility needs.
Accessible vehicles (e.g., with wheelchair lifts or ramps) are available upon request, subject to
availability and advance booking.
The hirer must provide details of accessibility requirements at the time of booking so appropriate
arrangements can be made.
Service animals are permitted, provided advance notice is given. - Timings and Routes
The hirer must ensure passengers are ready to depart at the agreed times.
We are not responsible for missed connections, events, or appointments caused by delays outside
our control (e.g., traffic, accidents, weather).
The driver has discretion to vary routes for safety, traffic, or legal reasons. - Luggage and Personal Belongings
Reasonable luggage is permitted, subject to vehicle capacity and safety regulations.
The Company is not responsible for loss, damage, or theft of passengers’ personal belongings.
Hazardous, illegal, or dangerous items are not permitted on board. - Liability and Insurance
We maintain the required motor and public liability insurance.
Our liability is limited to the cost of the hire.
We are not liable for consequential losses, including missed flights, trains, or events. - Safety and Compliance
All vehicles are maintained and inspected in accordance with PSV regulations.
All drivers are properly licensed and trained.
We comply with driver hours and rest regulations as required by law. - Data Protection
We process personal data in accordance with the UK GDPR and Data Protection Act 2018.
Customer details are used only for booking, communication, and legal purposes. - Force Majeure
We are not liable for failure to perform our obligations due to events beyond our control (e.g.,
extreme weather, strikes, road closures, pandemics). - Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the
exclusive jurisdiction of the courts of England and Wales.